All articles by Rosemary Richey

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Business Basics: Entertaining a business visitor

In this lesson by Rosemary Richey, students practise language for entertaining a business visitor. Exercises include: completing emails with the correct vocabulary, listening to a phone call, writing an itinerary, and role-playing questions and answers.

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Business Basics: Socializing with clients

In this lesson by Rosemary Richey, students practise small talk about weather, hotels and travel. Exercises include: revising small talk vocabulary, ordering words to make questions, listening to small talk conversations in a business scenario and role-playing.

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Business Basics: Greeting a visitor

In this lesson by Rosemary Richey, students practise greeting a visitor. Exercises include: completing a gap-fill, listening to a conversation, putting the stages of greeting a visitor into the correct order and devising a welcoming procedure.

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Business Basics: Asking for help around the office

In this lesson by Rosemary Richey, students practise asking for help around the office. Exercises include: completing questions that ask for specific help, matching questions to answers and a role-play where students must ask the correct questions to get help.

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Business Basics: Office procedures

In this lesson by Rosemary Richey, students practise helping a new colleague with office procedures. Exercises include: identifying the correct modal verb, listening to an office conversation, giving advice and writing a set of office procedures.

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Business Basics: A job interview

In this lesson by Rosemary Richey, students practise basic language associated with job interviews. Exercises include: identifying vocabulary used in job adverts, listening to a job interview and completing the gaps, creating a CV and role-playing a job interview.

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Business Basics: Comparing products and services

In this business lesson, students practise language associated with comparing products and services in a sales context. 

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Business Basics: Taking an order

In this lesson by Rosemary Richey, students practise polite language used when taking customer orders. Exercises include: identifying ‘friendly’ and unfriendly’ language, completing the gaps in a conversation and role-playing two phone conversations.

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Business Basics: Making suggestions

In this business lesson, students practise describing a colleague’s difficult behaviour and making suggestions on how to deal with it. 

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Business Basics: Ordering a service or product

In this lesson by Rosemary Richey, students practise language related to describing products and services in a sales context. Exercises include: completing information from an IT website, asking and answering questions, and writing a service profile.

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Ask the experts: Structuring a beginner-level business course

Rosemary Richey offers guidance to a teacher who is unsure of how to go about teaching business to beginners.

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The legal profession

Students practise and expand vocabulary and phrases associated with describing the field of law.

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Lesson Share: Business writing basics

Students review important elements of good business writing in English, especially for letters and emails.

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Bank products and services

To practise and expand grammar, vocabulary and phrases associated with banking products and services.

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Bank profiles

To practise and expand vocabulary and phrases associated with bank profile description.

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ESP bank: Marketing: Essentials

Students practise and expand vocabulary and phrases associated with fundamental marketing concepts and activities

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ESP bank: Marketing: Essentials plus

Students practise and expand vocabulary and phrases associated with fundamental market concepts and activities

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ESP bank: Sales: Effective sales

Students practise and expand vocabulary and phrases associated with basic sales concepts and strategy

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ESP bank: Sales: Sales talk

Students practise and expand vocabulary and phrases associated with basic sales contact and promotion strategy

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ESP bank: Hospitality and tourism: Hotels and tourism

Students practise language associated with basic hotel and tourism promotional strategy