In this lesson by Rosemary Richey, students practise polite language used when taking customer orders. Exercises include: identifying ‘friendly’ and unfriendly’ language, completing the gaps in a conversation and role-playing two phone conversations.
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Click link to download and view these filesBusiness Basics: Taking an order: Lesson plan
PDF, Size 0.84 mbTaking an order: Track A
Other, Size 2.39 mbTaking an order: Track B
Other, Size 1.38 mb
Business Basics
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