In this lesson by Rosemary Richey, students practise polite language used when taking customer orders. Exercises include: identifying ‘friendly’ and unfriendly’ language, completing the gaps in a conversation and role-playing two phone conversations.
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Click link to download and view these filesBusiness Basics: Taking an order: Lesson plan
PDF, Size 0.84 mbTaking an order: Track A
Other, Size 2.39 mbTaking an order: Track B
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Business Basics
Rosemary Richey introduces a series of Business English lesson plans especially tailored for elementary learners. This article provides guidance on how to get the most out of the material plus tips on how to manage lower-level business classes.
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Business Basics: Taking an order
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