In this lesson by Rosemary Richey, students practise polite language used when taking customer orders. Exercises include: identifying ‘friendly’ and unfriendly’ language, completing the gaps in a conversation and role-playing two phone conversations.
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Business Basics: Taking an order: Lesson planPDF, Size 0.84 mb
Taking an order: Track AOther, Size 2.39 mb
Taking an order: Track BOther, Size 1.38 mb
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Business Basics: Taking an order
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