All Business / ESP articles – Page 23
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ESP bank: Hospitality and tourism: Handling guest complaints in hotels
This lesson aims to equip students with the language they will need when transferring the skill of handling guest complaints effectively from their own language to English.
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Business Skills Bank: Giving Presentations
This Business Skills lesson plan presents common features of presentations and practises useful language.
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ESP bank: Hospitality and tourism: Talking about guest complaints in hotels
Through the use of an authentic interview with a hotel manager, this lesson aims to build up the vocabulary which is necessary to talk about guest complaints in hotels.
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Business English in HR
This article gives an overview of teaching English for human resource professionals. It is linked to a ‘think about’ task on planning a sequence of lessons.
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Air travel English
To introduce and extend language for travelling by plane and to introduce the passive voice (present simple).
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Business teaching approaches: Role-play and simulations
Chris Barwood explains how simulations can be used as an effective teaching technique in business English classes, and offers a sample lesson plan that simulates a business meeting.
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Business first lessons: Wish list
What are the things that would make a perfect initial impact with a Business English or ESP class? Alex Case offers a wish list, drawn up from talking to other Business English teachers.
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Job priorities - teacher's notes
To read about and discuss things that are important for people when looking for a job.
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Selling your products - teacher's notes
To practise discussing the features, price, availability, after-sales service and terms of payment of the students' own products.
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Selling your products - worksheet
To practise discussing the features, price, availability, after-sales service and terms of payment of the students' own products.
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Mini-presentation - teacher's notes
To provide a framework for writing short notes as preparation for a presentation.
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Mini-presentation - worksheet
To provide a framework for writing short notes as preparation for a presentation.
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Your company and job - teacher's notes
To practise describing and discussing the students' own companies and jobs.
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Your company and job - worksheet
To practise describing and discussing the students' own companies and jobs.
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Product launch: WOW! Clothing - teacher's notes
To practise chairing and participating in meetings in the context of a meeting about planning a marketing campaign for launching a new brand of clothing.
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Product launch: WOW! Clothing - worksheet
To practise chairing and participating in meetings in the context of a meeting about planning a marketing campaign for launching a new brand of clothing.
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A public relations problem - teacher's notes
To practise chairing and participating in meetings in the context of a meeting about dealing with a public relations crisis.
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A public relations problem - worksheet
To practise chairing and participating in meetings in the context of a meeting about dealing with a public relations crisis.
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Current affairs and the economy - teacher's notes
To practise talking about the political and economic situation and the state of the market.