This section deals with information about how to find resources, update your details, and solve technical issues.

How do I navigate onestopenglish? 

Onestopenglish resources are organised into specific categories to help you find the material you are looking for. You can find materials for Children, Teenagers, Adults, Professional Development, and Online Teaching.  You can also search by level, age, language or skill, format (lesson plan, audio, video, etc.), and keywords.  

If you are looking for articles about how to teach a particular topic or skill, go to the ‘Support for …’ sections for Children, Teenagers and Adults.

How do I set up my profile?

To set up your profile, go to your account and hover over your name. Select ‘My OSE profile’ and then ‘Edit your profile’.  You will see options to enter a display name and give personal details.  The information can be viewed by others on the site when they view comments added by you.  If you do not wish others to see your full name, type in a display name you want others to see.  

How can I save articles on my profile?

To save an article to your account, hover over the bookmark icon at the top of the article and click ‘Save article’. 

To view your saved articles, go to your profile and then click on ‘My saved articles’. From here you can view and access your saved articles as well as remove articles you’re no longer using.

What should I do if I have forgotten my password? 

Click the 'Sign in' button at the top of the homepage and then click ‘Forgotten password’. Enter your email address to receive a password reset link. If you do not receive the email, please check your spam folder. If you are still having problems, please contact us.

My email address has changed. How can I update my details?

To update your email address, please sign in to your account and go to the profile icon at the top of the homepage. Click on view/edit account details. From here click ‘edit user details’. Once you’ve made your changes click ‘Save changes’.

Where do I opt out of receiving emails from onestopenglish?

If you wish to unsubscribe from our newsletter, please sign in to your account and go to the profile icon at the top of the homepage. Click on view/edit account details. From here scroll to the bottom of the page and you can edit your email preferences. Once you’ve made your changes click ‘Save changes’. Should you wish to be removed from our database entirely, please send an email to help@macmillaneducation.com.

Why am I not able to find old Guardian news lessons on the site? 

As the news articles we use are copyright property of The Guardian, we are licensed to publish news lessons for no longer than a year from the original date of publication on the site. While this allows us to keep the content fresh, and update it on a weekly basis, it does mean that we are unable to access and provide news lessons older than a year.

How do I download files? 

All related files can be found under ‘Downloads’ at the bottom of the page. The files can be downloaded individually or collectively as a Zip file if you click ‘Download all’ to download the related files. To access the documents in a Zip file, double click on the Zip file. You can then right click to open the file and save them to your device.

How do I play audio files? 

You can listen to the audio files in your browser by clicking on the links. 

If you find it easier to play the audio files outside of your browser, please download them to your computer. The audio should then play automatically in whichever media player you use, e.g. Windows Media Player, iTunes etc.

How do I download video files?

You can’t stream video files from the site.  To watch a video, download the file to your computer. Click on the video file you want to watch and it will download to your computer. Open the file and it will play.

How do I view PDF files downloaded from the site? 

Some of the material on the onestopenglish website is provided in PDF form (portable document format). Adobe Reader is needed to read, search and print PDF files. Adobe Reader software can be downloaded free of charge from the Adobe website here: https://get.adobe.com/uk/reader/

Who shall I contact if I have a technical problem? 

If you have a query about any technical issue relating to the site, please use our Contact us form and a member of our technical team will look into your request and get back to you.