Hospitality and Tourism

  • Photo of a tourist information centre.
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    Giving information: Tourist information centres

    The first lesson plan in this series by Keith Harding gives students practice giving information and making recommendations.

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    Hospitality and Tourism

    In this introduction to his series of resources, Keith Harding provides some tips for using the materials.

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    ESP bank: Hospitality and tourism: Talking about guest complaints in hotels

    Through the use of an authentic interview with a hotel manager, this lesson aims to build up the vocabulary which is necessary to talk about guest complaints in hotels.

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    ESP bank: Hospitality and tourism: Hotels and tourism

    Students practise language associated with basic hotel and tourism promotional strategy

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    Checking in at hotels and airports

    The lesson gives students practice in using questions and instructions for checking in, using numbers and making requests.

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    Guiding

    The third lesson plan in this series by Keith Harding gives students practice in describing buildings and places, using prepositions and the passive. The lesson is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets.

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    Holiday reps

    The fourth lesson plan in this series by Keith Harding is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets. The elementary lesson gives students practice using the present simple for duties and routines, and describing job skills, while the intermediate lesson practises dealing with problems and difficulties, and softening angry language.

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    Event hospitality

    The fifth lesson plan in this series by Keith Harding is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets. The elementary lesson practices phrases and vocabulary on topics such as offering help and serving food, while the intermediate lesson practises more detailed language relating to team-building and event planning.

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    Travel agents

    The sixth lesson plan in this series by Keith Harding is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets. The elementary lesson practises vocabulary related to holidays and dealing with bookings, while the intermediate lesson concentrates on language related to advertising and superlatives.

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    ESP bank: Hospitality and tourism: Handling guest complaints in hotels

    This lesson aims to equip students with the language they will need when transferring the skill of handling guest complaints effectively from their own language to English.

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    ESP bank: Hospitality and tourism: Hotel responsibilities

    Students practise the language associated with tasks and duties for typical hotel jobs