This lesson aims to equip students with the language they will need when transferring the skill of handling guest complaints effectively from their own language to English.
Time needed: 90 mins
Level: Intermediate +
By Jamie Keddie
This lesson aims to equip students with the language they will need when transferring the skill of handling guest complaints effectively from their own language to English.
Time needed: 90 mins
Level: Intermediate +
In this introduction to his series of resources, Keith Harding provides some tips for using the materials.
Through the use of an authentic interview with a hotel manager, this lesson aims to build up the vocabulary which is necessary to talk about guest complaints in hotels.
Students practise the language associated with tasks and duties for typical hotel jobs
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