Number one for English language teachers

Macmillan Life Skills: Respect Others – Confrontation

Level: Intermediate, Upper intermediate Type: General lesson plan

In this Macmillan Life Skills lesson, students role play mini-conversations about difficult situations at work developing the following life skills: handling criticism, receiving and giving feedback.

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Readers' comments (2)

  • Thank you for your comments on this particular Macmillan Life Skills lesson.
    This related resource on Business Basics may be of use:
    In each of the scenarios how about asking your students to find a response that is personal, specific and shows empathy. For example;
    Negative: 'Rachel's not here right now.'
    Positive: 'Rachel's in a meeting at the moment and I expect her to be back by three. I'll ensure that she receives your message then. Or, if you prefer, I would be happy to put you through to her voicemail.'

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  • This lesson plan looks very useful for my students. I was just wondering if it also includes some suggestions (like useful expressions or taboos) for each scenarios.

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Macmillan Dictionary

Free pragmatics lesson plans brought to you by Macmillan Dictionary as part of the Macmillan Year of Life skills.



Teenage course developing the four key language skills and life skills in the 21st century classroom.

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