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Macmillan Life Skills: Respect Others – Confrontation

Level: Intermediate, Upper intermediate Type: General lesson plan

In this Macmillan Life Skills lesson, students role play mini-conversations about difficult situations at work developing the following life skills: handling criticism, receiving and giving feedback.

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Readers' comments (2)

  • Thank you for your comments on this particular Macmillan Life Skills lesson.
    This related resource on Business Basics may be of use:
    http://www.onestopenglish.com/business/business-basics/making-suggestions/
    In each of the scenarios how about asking your students to find a response that is personal, specific and shows empathy. For example;
    Negative: 'Rachel's not here right now.'
    Positive: 'Rachel's in a meeting at the moment and I expect her to be back by three. I'll ensure that she receives your message then. Or, if you prefer, I would be happy to put you through to her voicemail.'

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  • This lesson plan looks very useful for my students. I was just wondering if it also includes some suggestions (like useful expressions or taboos) for each scenarios.

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