Frequently Asked Questions
Got a question about onestopenglish? Most answers can be found in our frequently asked questions section, listed below. Please check there first of all. If you still can't find an answer to the particular question that you have, please contact us and we'll do our best to solve your problem.
Inside FAQs
General questions
This section addresses some general questions about using onestopenglish.
Technical questions
This section offers help on downloading PDF files, audio and podcasts and other technical problems.
Using the Staff Room
This section covers everything you need to know about accessing and using the onestopenglish Staff Room.
Renewing my onestopenglish subscription
Answers to some frequently asked questions to help you to manage your onestopenglish individual subscription.
Using and contributing to onestopenglish
This section contains useful information about the site including how to submit your work to our site, obtaining permissions and advertising a job vacancy.
Onestopenglish PrePay
Find out about the Onestopenglish PrePay card and how to use it.
The Learning Calendar
Find out about the onestopenglish Learning Calendar and how to use it to organize your resources, plan your lessons and share links with colleagues and friends.
FAQs for recruiters
Are you new to onestopenglish? Would you like to find out how to advertise your vacancies on Onestopenglish Jobs? Please read our Frequently Asked Questions.