Key to Task 1 and Task 3.

Task 1

1. presentation skills, participation in meetings, report writing, writing emails
2. Group A: interview skills, academic articles, exam preparation – TOEIC / BULATS / similar. Group B: written correspondence, video / conference calls
3. language level, group size, frequency of classes, level of understanding of management concepts and terms, use of English as a lingua franca (Group B)

Task 3

a. 2, b. 4, c. 1, d. 3, e. 5, f. 2, g. 3, h. 1, i. 5, j. 4