Site LogoBanner Image
Site Login
Forgotten password?

Current Location: Home arrow Help

Frequently Asked Questions

Got a question about onestopenglish? Most answers can be found in our frequently asked questions section, listed below. Please check there first of all. If you still can't find an answer to the particular question that you have, please contact us and we'll do our best to solve your problem.

In this subsection

  • General questions

    This section addresses some general questions about using onestopenglish.

  • Onestopenglish PrePay

    Find out about the Onestopenglish PrePay card and how to use it.

  • Renewing my onestopenglish subscription

    Answers to some frequently asked questions to help you to manage your onestopenglish individual subscription.

  • Technical questions

    This section offers help on downloading PDF files and other technical problems.

  • Using and contributing to onestopenglish

    This section contains useful information about the site including how to submit your work to our site, obtaining permissions and advertising a job vacancy.

  • Using the Staff Room

    This section covers everything you need to know about accessing and using the onestopenglish Staff Room.

  • Onestopenglish online clinics

    If you've ever felt that you weren't making the most of your Institutional Subscription to the onestopenglish Staff Room, or if you simply want some suggestions on how to fully enjoy our resources, our onestopenglish clinics for institutional subscribers are the ideal solution. Find out more here.

  • The Learning Calendar

    Find out about the onestopenglish Learning Calendar and how to use it to organize your resources, plan your lessons and share links with colleagues and friends.