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Hospitality and Tourism

Keith Harding presents a series of resources for English learners in the Hospitality and Tourism industry. Each set features step-by-step notes for teachers and comes at two levels: elementary and intermediate.

The language of Hospitality and Tourism

Hospitality and Tourism is often described as 'the pleasure industry' or 'the welcome industry'. It’s an industry where communication is the key feature. It’s also an international industry and will involve a range of inter-cultural encounters. The language of this industry is quite clearly English in an international context, but it is also the language of meeting needs, of providing high levels of service, of understanding people, of delighting people, of solving problems.

From a teaching point of view the emphasis is firmly on functional language – giving information, making recommendations, dealing with problems and so on – and on creating realistic situational practice where language functions can be demonstrated and developed alongside basic service-oriented performance.

What does the series cover?

This series of lessons looks at a number of different Hospitality and Tourism encounters:

Giving information
Checking in at hotels and airports
Tour-guiding
Working as a holiday rep
Providing hospitality at tourism events
Travel agency situations

In this subsection

Hospitality and Tourism: Series overview

In this introduction to his series of resources for English learners in the Hospitality and Tourism industry, Keith Harding provides some tips for using the materials, including teaching pre-work and in-work students, mixed ability classes and how to balance grammar and vocabulary with a focus on communication and functional language.
Hospitality and tourism: Giving information: Tourist information centres

The first lesson plan in this series by Keith Harding gives students practice using written and spoken forms for giving information and making recommendations. The lesson is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets.
Hospitality and tourism: Checking in at hotels and airports

The second lesson plan in this series by Keith Harding gives students practice in using questions and instructions for checking in, using numbers and making requests. The lesson is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets.
Hospitality and Tourism: Guiding

The third lesson plan in this series by Keith Harding gives students practice in describing buildings and places, using prepositions and the passive. The lesson is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets.
Hospitality and Tourism: Holiday reps

The fourth lesson plan in this series by Keith Harding is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets. The elementary lesson gives students practice using the present simple for duties and routines, and describing job skills, while the intermediate lesson practises dealing with problems and difficulties, and softening angry language.
Hospitality and tourism: Event hospitality

The fifth lesson plan in this series by Keith Harding is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets. The elementary lesson practices phrases and vocabulary on topics such as offering help and serving food, while the intermediate lesson practises more detailed language relating to team-building and event planning.
Hospitality and tourism: Travel agents

The sixth lesson plan in this series by Keith Harding is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets. The elementary lesson practises vocabulary related to holidays and dealing with bookings, while the intermediate lesson concentrates on language related to advertising and superlatives.