Number one for English language teachers

Renewing my onestopenglish subscription

This section deals with managing your onestopenglish subscription renewal..

  1. What are automatic subscription renewals?
  2. Will I receive confirmation of my subscription renewal?
  3. How do I opt out of automatic renewals?
  4. How I manually renew my onestopenglish subscription?
  5. I have opted out of the automatic renewals system. Can I opt back in?
  6. I chose to opt out of automatic renewals but my credit card was charged. How can I request a refund?
  7. What happens if my renewal fails?
  8. My credit card will expire during the subscription period. How can I inform you of my new card details?
  9. What price will my subscription be renewed at?
  10. Is my data secure?
  11. How can I receive the loyalty discount if I have paid with PayPal?
  12. I have a onestopenglish Prepay subscription at this time. Will it automatically renew?
  13. I have an institutional subscription to onestopenglish. Will it automatically renew?

What are automatic subscription renewals?

To ensure that there is no interruption to your long-term access to our resources, your subscription will now automatically renew after each 12-month period. You will receive an email to confirm that your subscription has been renewed and payment has been taken from your account. If you are opted into automatic renewals, you will receive a 10% discount from our Loyalty Scheme. You can opt out of automatic renewals at any time.

Will I receive confirmation of my subscription renewal?

Yes, you will receive an email confirming your purchase and the amount you have paid.

How do I opt out of automatic renewals?

To opt out of automatic renewals, please sign in and click on ‘My Account’ at the top of the site. Scroll down to the section marked ‘My Subscription’ and then click on the link to opt out* If you have opted out of automatic renewals, you can opt back in at any time back clicking on the link again.

* For practical reasons, you must opt out of automatic renewals seven working days prior to your subscription expiry in order to ensure that your subscription is not automatically renewed.

How do I manually renew my onestopenglish subscription?

If you have opted out of automatic renewals and wish to subscribe manually, please wait until your subscription has expired. Once it does, please sign in and click on ‘Subscribe Now’ at the top of the site where you will be able to manually renew.

I have opted out of the automatic renewals system. Can I opt back in?

Yes, you can. If you wish to have your subscription renew automatically, you can opt into the process. Please go to sign in, click on ‘My account’, scroll down to the section marked ‘My Subscription’ and then click on the link to opt back into automatic renewals.

I chose to opt out of automatic renewals but my credit card was charged anyway. How I can request a refund?

The process of requesting payment from your credit card company can begin at any time up to seven working days before your subscription expires which is why we ask you to notify us of your decision to opt out of automatic renewal in advance of your subscription expiry. If you wish to request a refund, please contact us.

What happens if my renewal fails?

If your order fails, your subscription will not renew when it expires. You will receive an email informing you of this and giving you the option to re-enter your card details on the website. The system should still apply the10% loyalty discount onto your transaction.

My credit card will expire during the subscription period. How can I inform you of my new card details?

If your credit card has expired at the time of renewal, your subscription will not renew when it expires. You will receive an email informing you of this and giving you the option to re-enter your card details on the website once your subscription has expired.

What price will my subscription be renewed at?

If you are opted into automatic renewals, your subscription will be renewed at the current price with a 10% discount applied as part of our Loyalty Scheme. You can view our current price list here

Is my data secure?

We never sell customer data on to third parties, nor do we hold any personal banking information. All data is held securely by our merchant banking service supplier, WorldPay Ltd., (The Royal Bank of Scotland). Please refer to our Privacy Policy if you have any further questions about how we handle your data.

How can I receive the loyalty discount if I have paid with PayPal?

To receive the 10% loyalty discount, please contact us and we will be able to provide you with a discount code.

I have a onestopenglish Prepay subscription at this time. Will it automatically renew?

Prepaid subscriptions do not automatically renew. Please contact your local Macmillan supplier if you would like to purchase a new Prepay subscription. Alternatively, you can wait until your current prepaid subscription expires and then select a subscription using the credit card facility on the website.

I have an institutional subscription to onestopenglish. Will it automatically renew?

This process does not include institutional subscriptions. Please contact your administrator if you have any questions about your institutional subscription.

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