Essential skills
More practical materials and ideas for teaching students working in the hospitality and tourism industry.
Essential skills lesson plans
ESP bank: Hospitality and tourism: Hotels and tourism
Students practise language associated with basic hotel and tourism promotional strategy
ESP bank: Hospitality and tourism: Hotel responsibilities
Author: Rosemary Richey
Students practise the language associated with tasks and duties for typical hotel jobs
ESP bank: Hospitality and tourism: Talking about guest complaints in hotels
Author: Jamie Keddie
Through the use of an authentic interview with a hotel manager, this lesson aims to build up the vocabulary which is necessary to talk about guest complaints in hotels.
ESP bank: Hospitality and tourism: Handling guest complaints in hotels
Author: Jamie Keddie Level: Intermediate, Upper intermediate, Advanced Type: General lesson plan
This lesson aims to equip students with the language they will need when transferring the skill of handling guest complaints effectively from their own language to English.
