More practical materials and ideas for teaching students working in the hospitality and tourism industry.
Essential skills lesson plans
Students practise language associated with basic hotel and tourism promotional strategy
Students practise the language associated with tasks and duties for typical hotel jobs
Through the use of an authentic interview with a hotel manager, this lesson aims to build up the vocabulary which is necessary to talk about guest complaints in hotels.
This lesson aims to equip students with the language they will need when transferring the skill of handling guest complaints effectively from their own language to English.