Hospitality and tourism: Essential skills
More practical materials and ideas for teaching students working in the hospitality and tourism industry.
Essential skills lesson plans
ESP bank: Hospitality and tourism: Hotels and tourism
Students practise language associated with basic hotel and tourism promotional strategy
ESP bank: Hospitality and tourism: Hotel responsibilities
Students practise the language associated with tasks and duties for typical hotel jobs
ESP bank: Hospitality and tourism: Talking about guest complaints in hotels
Through the use of an authentic interview with a hotel manager, this lesson aims to build up the vocabulary which is necessary to talk about guest complaints in hotels.
ESP bank: Hospitality and tourism: Handling guest complaints in hotels
This lesson aims to equip students with the language they will need when transferring the skill of handling guest complaints effectively from their own language to English.